Highrez

XMBC Version: 2.19.2
Windows Version: Windows 10 64 bit
Mouse Information (brand/model): Estone x9 Gaming
Relevant Computer Information (CPU, RAM etc): 16 GB Ram i& 8700 k
Did the problem occur after an upgrade of XMBC? (If so, from what version?): no
Did the problem occur after a Windows update/upgrade? (If so, from what version?): no
How long have you used XMBC?: 2 years
What language and keyboard layout do you use in Windows?: Portuguese Brasil

Hello ... I am trying to use XBMC to map buttons 4 and 5 of my mouse to control sound volume. Many times, the program just stops working. I click on the button to change volume, nothing happens. I need to quit application and run it again, but after a few minutes, it happens again. Some times, it keeps disabling the program ( red x on the icon ). I go and enable it, and after a few moments it is disabled again. Can anyone help ? Sorry for the bad english

XMBC can be disabled is several ways.
For example you can setup a global hotkey to toggle the enabled/disabled state, or BY DEFAULT, it will disable if you turn on scroll lock(this is to give an easy way out if you misconfigure XMBC and break a button (like the left button).

Is there anything in the log file? If not, you may need to turn on debug logging (logging and updates tab) and then see what it says after XMBC gets disabled (send me a copy of the log here or by email if you need assistance in understanding it).

Regards,
Phil