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mouse buttons 4-5 spam just freeze all interactive things on my screens

Posted: Tue Jun 23, 2020 10:04 pm
by lpjprod
XMBC Version: 2.19.1
Windows Version: 10.0.18362 build18362
Mouse Information (brand/model): Razer Lancehead Tournament
Relevant Computer Information (CPU, RAM etc): cpu: i7-7700 motherboard: msi z270 sli-plus graphics card: evga geforce rtx 2080 xc monitors: 1rst : Alienware AW2518H ; 2nd: Asus VE248.
Did the problem occur after an upgrade of XMBC? (If so, from what version?): no, happened on all versions
Did the problem occur after a Windows update/upgrade? (If so, from what version?): no, happened on all versions
How long have you used XMBC?: a couple of months I don't know exactly
What language and keyboard layout do you use in Windows?: default app and input language is English(Canada)

Clear description of the problem - try and include as much information as possible, including what button and mappings you are having problems with (if applicable).: I use mouse button 4 for push-to-talk on teamspeak 3 and discord so I use XMOUSE to disable the default profile and enable it only on discord and teamspeak 3. It also happens on every versions of those apps.

So the problem persists when I push the mouse button 4 for a long time or with repetition WITHOUT pressing anything else before it freeze like the button was constantly giving tasks to the pc until it freeze all interactive buttons I can press like open apps or windows or even submit on my thread right now. It also happens a lot when I alt out of fullscreen games whatever the version but surprisingly never happens during the game.

I somehow can't reproduce it by myself so my headset is a Plantronics RIG 800HD. Must be because I do something that interact with this button with another key or something.

The only way i found to fix that is to press cntrl+alt delete then try to click cancel to unfreeze it then cancel back to my windows screen.

I also have a friend that has the exact same problem with mouse button 5.

Thank you for your help.

Re: mouse buttons 4-5 spam just freeze all interactive things on my screens

Posted: Tue Jun 23, 2020 10:08 pm
by lpjprod
I just happened to reproduce it somehow and I can scroll everything on each screen and the only things I can click are links in the teamspeak chat right now the rest is just dead.

Re: mouse buttons 4-5 spam just freeze all interactive things on my screens

Posted: Thu Jun 25, 2020 7:51 am
by phil
Hi,

Please can you turn on debug logging (Settings -> Logging and Updates tab) and try to reproduce it again.
Then once it happens, sent me a copy of the log file via PM here or email. That will help me narrow down the problem.

Also, if you have only been using XMBC for a couple of months, the chances are you have only been using 2.19 / 2.19.1. It might be worth trying 2.18.x just to see if the problem has been introduced in 2.19 - I can send links if need be, but lets get the log first!

Regards,
Phil

Re: mouse buttons 4-5 spam just freeze all interactive things on my screens

Posted: Sat Jun 27, 2020 8:10 pm
by lpjprod
I finally manage to reproduce the problem and I don't know how. I'm pretty sure i went through several patches too like 4 or 5.

Where and how can I send you the file? Copy and paste seems unreasonable because there are way too many lines.

Re: mouse buttons 4-5 spam just freeze all interactive things on my screens

Posted: Sun Jun 28, 2020 11:50 am
by phil
Hit the PM button and you should be able to attach the file, or just email it to me phil @ higherz dot co dot uk

EDIT: Sorry, PM button is not as obvious as I thought.... Private Messages link at the top of the page then New PM or click on my profile and there should be a send private message link - or just go with email :)