Windows Version: Windows 10 Enterprise Edition (build 17763)
Mouse Information (brand/model): Logitech TrackMan Marble USB
Relevant Computer Information (CPU, RAM etc): Core i7, 16 GB RAM
Did the problem occur after an upgrade of XMBC? (If so, from what version?): no
Did the problem occur after a Windows update/upgrade? (If so, from what version?): no
How long have you used XMBC?: used for a few years but not since 2017
What language and keyboard layout do you use in Windows?: English; see below for keyboard layout
Clear description of the problem - try and include as much information as possible, including what button and mappings you are having problems with (if applicable).: First time installation of XMBC on this laptop. It's in a corporate setting with high security. Was able to get temporary admin rights to install.
Bottom line issue: XMBC does not start no matter what I do. I can try to run it from the Start menu, or use the Command Window to start it with a variety of command line options. It immediately exits and the icon never appears on the task bar or in the hidden set, and Task Manager does not show that it is running. It is installed as a Windows Service and is enabled, according to msconfig.
There was an initial issue that the installation did not leave a XMBCSettings.xml in my user profile folder. Log file showed a missing settings file. I copied an old one from a few years ago into the profile folder, which fixed that issue.
Still XMBC does not start, same symptoms (no icon, nothing in Task Manager). Cannot get it running. I ran it manually from Command Window using the /debug option, see below (actual user name blanked out for security purposes).
Code: Select all
16-04-2020 09:55:05.804> X-Mouse Button Control v2.19.1 (x64) Startup. Commandline '/debug /installed /notportable' 16-04-2020 09:55:05.808> Running in high integrity mode (0x00003000) 16-04-2020 09:55:05.809> Loaded 0 application specific profiles (0 normal and 0 custom window). 16-04-2020 09:55:05.809> Enabling extra debug logging. X-Mouse Button Control v2.19.1 (x64). Hook Timeout: 1000 ms 16-04-2020 09:55:05.809> Monitor \\.\DISPLAY1: DPI (X,Y) = 96, 96 16-04-2020 09:55:05.809> Running on Microsoft Windows 10 Enterprise Edition (build 17763), 64-bit, Hook Timeout: 1000 ms 16-04-2020 09:55:05.809> X-Mouse Button Control is not running using an elevated administrative account (UAC elevation) 16-04-2020 09:55:05.809> Startup folder: 'C:\Program Files\Highresolution Enterprises\X-Mouse Button Control\' 16-04-2020 09:55:05.809> Settings (and log) folder: 'C:\Users\XXXXXX\AppData\Roaming\Highresolution Enterprises\XMouseButtonControl\' 16-04-2020 09:55:05.810> SPIThread Initial State: Wheel Lines 3, Swap Buttons 0. 16-04-2020 09:55:05.819> Warning: SendSPI(3, 0) called but the thread is not running! 16-04-2020 09:55:05.920> SPI is already lines: 3, state: 0 - no need for further change 16-04-2020 09:55:05.920> Resest Cursor 16-04-2020 09:55:05.923> SPIThread: Resetting cursors 16-04-2020 09:55:05.923> No keyboard layout loaded, nothing to unload. 16-04-2020 09:55:05.923> Current language is 0x04090409 16-04-2020 09:55:05.924> Checking installed keyboard layout: 0x04090409 16-04-2020 09:55:05.924> Using keyboard language 0x04090409 16-04-2020 09:55:05.925> Resest Cursor 16-04-2020 09:55:05.927> Timer thread exited successfully.