Chording feature randomly stops working.

x64 Replacement/Alternative to Microsoft's IntelliMouse application.
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Adrianrff
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Posts: 44
Joined: Sun Mar 12, 2017 4:42 pm

Chording feature randomly stops working.

Post by Adrianrff »

XMBC Version: 2.19.2
Windows Version: 10
Mouse Information (brand/model): Logitech M720 Triathlon, connected via Bluetooth to this PC.
Relevant Computer Information (CPU, RAM etc): Intel Core i7-8550U; 12 GB ram
Did the problem occur after an upgrade of XMBC? (If so, from what version?): No
Did the problem occur after a Windows update/upgrade? (If so, from what version?): No
How long have you used XMBC?: 8 years?
What language and keyboard layout do you use in Windows?: English(US) and Spanish (International), respectively.

Clear description of the problem - try and include as much information as possible, including what button and mappings you are having problems with (if applicable).:

Hello!

I'm having trouble with the chording feature in XMBC: it suddenly and randomly stops working. I need to reboot the PC in order to fix it. The issue is that, when this happens, the default button behavior triggers as soon as I press the button, it's as if there is no chording configured.

I have Logitech options installed, as well as Logitech Flow. I use this same mouse in my Desktop PC through the reciever and in this laptop though Bluetooth. Are there any known issues if with Logitech options running alongside XMBC?

I'm attaching my XMBC profile. Logitech Options is in its default state for all buttons, except for the tiny button in the lower half of the mouse (thumb), which is not configurable through XMBC.

Please do let me know if you need any more information.

Thanks in advance.

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phil
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Posts: 6543
Joined: Sun Apr 06, 2003 11:12 pm

Re: Chording feature randomly stops working.

Post by phil »

There is no attachment :lol:

But really... reboot the PC to fix it?!?

I know turning it off and on again fixes everything in IT but have you actually tried simply exiting and restarting XMBC? Or even more simply, just disabling and re-enabling XMBC? That should have the same effect as rebooting but much easier/quicker (and if it does NOT fix it then that would suggest the problem was elsewhere and not in XMBC!)

I have a M720 on my laptop (using bluetooth) and occasional on other computers with the adapter too - But I removed Logitech options and I'm not sure what Flow is???!
--[ Phil ]--
--[ Administrator & XMBC Author ]--
Logitech G9, Logitech MX518, Microsoft Intellimouse, Trust 16341 BT Mouse
Windows 10 x64, Intel i5-9600k, Asus Z390-ROG, 16GB DDR4,
nVidia GeForce GTX 970, Evo 970 500Gb NVME, 2x2TB WD Black (RAID1)

Adrianrff
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Posts: 44
Joined: Sun Mar 12, 2017 4:42 pm

Re: Chording feature randomly stops working.

Post by Adrianrff »

Thanks.

I guess I should've clarified that rebooting is the ONLY way to fix the problem. Of course I tried closing/re-opening XMBC and disabling/re-enabling it but it did not work. I even updated to the latest version after posting to no avail.

I just ended the Logitech Overlay task and every process associated with Logitech in the Task Manager. It did not work at first, but a few moments later the mouse became disonnected, and upon reconnection XMBC started working normally again. Note though that before doing this I had manually disconnected the mouse without closing Logitech, but reconnecting it did not solve the problem.

All this seems to (inconcluvely) suggest that LO is the culprit, but the fact that Iv'e been using both softwares simultaneously for months is confusing.

The profile should be uploaded now. Flow is like a plugin or an add-on for LO that allows you to share the clipboard among connected (to the M720) computers.
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phil
Site Admin
Posts: 6543
Joined: Sun Apr 06, 2003 11:12 pm

Re: Chording feature randomly stops working.

Post by phil »

That certainly is odd... I wonder if its something silly like the battery running low on the mouse (I only say that because my battery ran out for the first time the other day and the mouse was doing strange things when that happened).

I'll check your profile, but I suspect it wont give away much!
--[ Phil ]--
--[ Administrator & XMBC Author ]--
Logitech G9, Logitech MX518, Microsoft Intellimouse, Trust 16341 BT Mouse
Windows 10 x64, Intel i5-9600k, Asus Z390-ROG, 16GB DDR4,
nVidia GeForce GTX 970, Evo 970 500Gb NVME, 2x2TB WD Black (RAID1)

Adrianrff
Dedicated
Posts: 44
Joined: Sun Mar 12, 2017 4:42 pm

Re: Chording feature randomly stops working.

Post by Adrianrff »

Logitech Options reads the battery level at 2/3. It makes sense because I changed it over a month and. I use this mouse a lot, but I don't think the battery is depleted already, I'll try chaning it anyway and get back to you.

The mouse HAS been disconnecting randomly and momentarily in the last few days, but it reconnects quickly and usually works normally.

Something I also see frequently is that the button used for chording gets stuck (I know because the green dot indicator by the mouse pointer is constantly visible). This is is quickly solved by pressing the button again, but I thought I should point that out since it may be related. Note that this has been happening before I got the M720 and installed Logitech Options.

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