certificate problem

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person45
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Joined: Tue Aug 27, 2019 7:41 pm

certificate problem

Post by person45 » Tue Aug 27, 2019 7:54 pm

I installed 2.18.8 in win7 64-bit, but it won't open.

I get an error, "A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider." "This certificate cannot be verified up to a trusted certification authority."

issued to: Open Source Developer, Phillip Gibbons
issued by: Certum Code Signing CA SHA2

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phil
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Joined: Sun Apr 06, 2003 11:12 pm

Re: certificate problem

Post by phil » Tue Aug 27, 2019 7:57 pm

Normally this means your Windows version is not up to date and it needs its root certificates updating (this is usually done automatically through Windows updates).

Certificates are renewed every year and your machine needs to trust the issuer of the certificate (which it should do is it is up to date because Certum (the certificate authority I purchase my certificates from) is a well known and globally trusted source.

Thanks,
Phil
--[ Phil ]--
--[ Administrator & XMBC Author ]--
Logitech G9, Logitech MX518, Microsoft Intellimouse, Trust 16341 BT Mouse
Windows 10 x64, Intel i5-9600k, Asus Z390-ROG, 16GB DDR4,
nVidia GeForce GTX 970, Evo 970 500Gb NVME, 2x2TB WD Black (RAID1)

person45
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Posts: 2
Joined: Tue Aug 27, 2019 7:41 pm

Re: certificate problem

Post by person45 » Thu Aug 29, 2019 2:30 am

Thank you for the fast reply. My other programs installed fine, so I was wondering.

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phil
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Posts: 5960
Joined: Sun Apr 06, 2003 11:12 pm

Re: certificate problem

Post by phil » Thu Aug 29, 2019 8:01 am

A quick google of the error message reveals that its not all that uncommon. I've been able to recreate the problem many times on fresh installs of Windows 7 (before doing updates or connecting to the internet) but normally it goes away after the first update.

If you continue to struggle, you can manually install the Certum certificates into your certificate chain but you shouldn't have to do that. I guess Certum is less common that those like Verisign and others but they are also hundreds of dollars cheaper which for free software is quite important!
--[ Phil ]--
--[ Administrator & XMBC Author ]--
Logitech G9, Logitech MX518, Microsoft Intellimouse, Trust 16341 BT Mouse
Windows 10 x64, Intel i5-9600k, Asus Z390-ROG, 16GB DDR4,
nVidia GeForce GTX 970, Evo 970 500Gb NVME, 2x2TB WD Black (RAID1)

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